These general terms and conditions (hereinafter, the “General Terms and Conditions”) govern the relationship between Objective zero carbon Consulting, a simplified joint-stock company with a capital of 1000 euros, whose head office is located zone Sabinus, rue Louis Lepitre, 52200 Langres, France, registered with the RCS of Chaumont under number 890 399 686 (hereinafter, the "Company") and any natural person (hereinafter, the "User") benefiting from the service offered by the Company under the name “Carbono” via a web application (hereinafter, the “Solution”), as described in particular in article 2 hereof. These T&Cs were updated on February 12, 2022.
1.1. By ticking the box "I accept the general conditions of the service", the User acknowledges having read all the terms below and expressly and unreservedly accepts these General Conditions. These General Conditions constitute a contract between the User and the Company.
1.2. By using the Solution, the User agrees to comply with the General Conditions in force without any reservations. The User is therefore encouraged, before any use of the Solution, to consult the latest version of the General Conditions available in the Solution by clicking on the “General Conditions” link.
1.3. The Company reserves the right to modify these General Conditions at any time. If major changes are made, they will be notified to the User by a pop-up window directly from the mobile app. The User may then terminate the General Conditions, in accordance with article 9.3.1 hereof. The use of the Service after the date of modification of the General Conditions signifies their acceptance by the User.
1.4. If the User refuses to comply with all or part of the obligations and conditions contained in these General Conditions, he is invited not to use the Solution.
2.1. The Company operates the Solution, which allows the User to measure and reduce their personal carbon footprint as well as to finance climate contribution projects.
2.2. To use the Solution, the User must have a device allowing him to access the Internet and create a personal account (hereinafter, the "Account") under the conditions specified in Article 3. Access to the Solution is made under the conditions described in these General Conditions. The costs related to the connection to the Solution and its use, invoiced by the access providers or telephone operators, remain the sole responsibility of the User.
3.1. Prior and mandatory registration for access to the Solution
3.1.1. The User must be a natural person over the age of 18, and have accepted these General Conditions without any reservations.
3.1.2. In order to take advantage of the Solution, the User must create an account on the Application. The User whose Account has been deleted for violation of these General Conditions is prohibited from creating a new Account. The Company reserves the right to delete any Account created in violation of this prohibition or more generally of these General Conditions.
3.2. User Account Identifiers
3.2.1. If the User has chosen to register by entering a username and password, these elements allow him to access the Solution and must remain confidential.
3.2.2. The User is solely responsible for any use that may be made of his username and password and/or of the account of the third-party social network used to register on the Solution, and the sole guarantor of their confidentiality, as well as of any use of his Account. The User undertakes to inform the Company immediately of any use or risk of unauthorized use of his Account, and of any breach of the confidentiality and security of his means of identification, by using the contact form available in the Solution.
3.2.3. If the Company has legitimate reasons to believe that the security of the Solution is violated or that it is misused due to unauthorized use of the User's means of identification, it may proceed with the temporary suspension of the Account in order in particular to preserve the integrity of the Solution and the data, and, if it appears appropriate, to require the modification of these means of identification. Insofar as his means of identification have reached a third party through his fault or his act, the User shall be solely responsible for any use of these means of identification and for the use of the Solution made as a result. The Company cannot under any circumstances be held liable for damages resulting from non-compliance with the User's obligations stipulated in this article.
The Application allows the User to measure his carbon footprint either by answering a lifestyle and consumption habits questionnaire, or by authorizing the Application to access his transaction data to convert it into carbon. The Application also offers the User a set of tips to reduce his carbon footprint. Finally, the Application allows the User to finance climate contribution projects, either by directly using a means of payment or through the use of its kitty, supplied by partner brands.
For any question or information, Users can contact the Company: either by e-mail to the address: firstname.lastname@example.org, or by post to the address mentioned in the preamble of these General Conditions.
The Solution, trademarks, logos and any other distinctive sign of the Company, as well as any software used in the context of the provision of the Solution, as well as the contents of the Solution (that is to say, any text , video, photograph or any other information in any format and of any nature whatsoever appearing in the Solution) (hereinafter, the "Elements") are the exclusive property of the Company, and/or third parties and are likely to be protected by copyright, trademark law, patent law, or any other intellectual property right. These General Conditions do not entail any transfer of ownership or intellectual property rights over any of these Elements to the User. In particular, all data relating to the calculation of the carbon footprint (coefficients, methodologies, etc.) remain the property of the Company. It is therefore prohibited to copy, modify, reproduce, distribute, publish, integrate on any medium whatsoever, adapt, transfer or assign, license, sub-license, give as a guarantee, transmit in any other way the elements of the Solution or to carry out reverse engineering or to use any other method to attempt to access the source codes and/or protocols of the Solution, without the express authorization of the Company or the rights holder.
8.1. Given the computer and telecommunications technical constraints inherent in the use of the Solution, the Company cannot be held liable in the event of damage caused by a malfunction of one or more of the steps for accessing the Solution. , due in particular but not exclusively, to the inconveniences inherent in the use of the Internet network, such as interruption of service, external intrusion, presence of computer viruses or malfunction of any kind whatsoever. The User is invited to report without delay to the Company any difficulty he may encounter in the context of his use of the Solution. If the Company has legitimate reasons to believe that the security of the Solution is compromised or that misuse of the Solution would be due to unauthorized use of the User's identification data, the Company may temporarily deactivate its Account to preserve the integrity of the Solution, as well as that of the data in its Account. The User undertakes to collaborate with the Company and in particular to modify his identification data directly in the Solution by modifying his username, email address and/or password.
8.2. The User expressly guarantees that he is authorized to use the Solution. He undertakes to use the Solution in accordance with its purpose and not to carry out any unlawful, unfair, dishonest action or which may be assimilated to a practice of fraud of any kind whatsoever.
8.3. The responsibility of the Company cannot be engaged in the event that the non-performance or poor performance of the obligations of the Company is attributable either to the behavior of the User, or to the fact, unforeseeable and insurmountable, of a third party to the contract. , or a case of force majeure. In addition, the Company cannot be held liable for any consequential damages as a result of these presents, operating loss, loss of profit, damages or costs.
9.1. Contract length These General Conditions are subscribed for an indefinite period from their first acceptance by the User under the conditions described in article 1.
9.2. Termination of relations by the Company
9.2.1. The Company may immediately suspend access to the Solution, in the event of non-compliance with these General Conditions by the User. In this case, the Company will notify this suspension to the User by e-mail, and will give him formal notice to put an end to this violation. At the end of a period of eight (8) days from this notification which has had no effect , the Company may automatically terminate the contractual relationship with the User, without formality and subject to the damages it may claim in compensation for the prejudice resulting for it from this situation. This termination may occur without notice in the event of a serious violation by the User of his obligations under these General Conditions, as referred to in particular in Article 8.3.
9.2.2. In general, the Company may deactivate the Account of any User and terminate its contract with the latter by electronic notification subject to compliance with a notice period of one (1) month.
9.3. Termination of relations by the User
9.3.1. The User may terminate these General Conditions at any time by following the procedure provided for this purpose in the Solution and, more specifically, by clicking on the “Delete user account” button in his Profile.
10.1. In the event of the occurrence of a case of force majeure, the performance of the obligations incumbent on the party to these General Conditions victim of this event will be suspended for its duration, from the date of receipt of the notification by registered letter with acknowledgment reception. By force majeure is meant the cases defined by French law and the case law of the French courts.
10.2. The party invoking the case of force majeure must, as soon as possible, inform the other party by e-mail, detailing in an exhaustive manner the case of force majeure invoked as well as by evaluating the duration of it.
10.3. If a case of force majeure, having been notified in accordance with article 10.2 above, continues for a period of more than thirty (30) days, each of the parties may then, as of right, terminate these General Conditions. by sending to the other party, and this at any time, a written notification to this effect
10.4. In these circumstances, these General Conditions will be terminated automatically between the parties concerned, without notice or compensation on either side.
11.1. The General Conditions are subject to French law, without prejudice to the applicable conflict of law rules.
11.2. In accordance with Article L. 152 - 1 of the Consumer Code, the User is offered free recourse to a mediator with a view to amicable resolution in the event of a dispute arising between him and the Company. The User is invited to contact the Company to inform it of his request, so that the Company communicates to him the precise conditions of such a request for recourse to this mediation procedure.
11.3. In the event of failure or refusal of mediation as referred to in Article
11.4. Any legal action will be under the exclusive jurisdiction of the French courts.
These General Terms and Conditions of Sale of the company Objectif ZERO Carbone Consulting for the Products and Services for measuring and offsetting the carbon footprint of the company Objectif ZERO Carbone Consulting (hereinafter the “General Terms and Conditions of Sale”) form the contractual conditions between You (hereinafter "Purchaser", "You", "Consumer" or "User") and Objective zero carbon Consulting SAS, having its registered office in the Sabinus zone, rue Louis Lepitre, 52200 Langres, France, / RCS Chaumont 890 399 686 RCS Chaumont (hereinafter "Objective zero carbon Consulting" or "We"). You can contact our customer service: By email to email@example.com These General Terms and Conditions of Sale are a subset of the General Terms and Conditions of Use of the Services of the company Objectif Zero Carbon Consulting for Products and Services for measuring and offsetting the carbon footprint (“General Terms and Conditions of Use of the Services of the company Objective zero carbon Consulting”). The General Terms and Conditions of Sale shall prevail in their purpose over any other document of the General Terms and Conditions of Use of the Objective zero carbon Consulting Services. Delivery of Products and Services is currently only carried out in France. These General Conditions of Sale are available in the following languages: French. As a consumer, You acknowledge and warrant: Have obtained and read a copy of these General Conditions of Sale; and That you will use the Objective zero carbon Consulting carbon footprint measurement and offsetting Products and Services provided by Objective zero carbon Consulting for personal and non-commercial use only and that you are not acting in the context of activities commercial, industrial, artisanal or liberal; and Be in possession of these General Conditions of Sale on a durable medium, in particular by physically printing them; and,Be of legal age or authorized under the laws of your country of residence to enter into these General Terms and Conditions of Sale; and That the laws of your country of residence authorize You to make the purchase and have You delivered a Product or Service for measuring and offsetting the carbon footprint of Objectif zero Carbon Consulting; and, To make no reservations as to the provisions of the General Conditions of Sale; and, That the fact of placing an order must be interpreted as an unreserved acceptance of the General Conditions of Sale; and, To be fully informed that placing an order on the Site entails an obligation to pay; andThat placing an order or purchasing one or more Carbon Footprint Measurement and Offsetting Product(s) and Service(s) from Objectif zero Carbon Consulting constitutes confirmation that You have read and understood and that You are agree with these General Conditions of Sale without reservation, dispute or refusal.
Sometimes we use certain words whose first letter is capitalized. This capital letter indicates that the word has the following meaning: Buyer: refers to a Consumer who has placed one or more orders for one or more Product(s) or Service(s) for measuring and offsetting the carbon footprint of Objectif zero Carbon Consulting the acquisition of which is possible through the Site and/or Applications published by Objectif ZERO Carbon Consulting and having all the rights necessary to commit to a Contract and place an order. Consumer: means any natural person who acts for personal and non-commercial purposes not falling within the scope of his commercial, industrial, craft or liberal activity. Contract: refers to any Contract which is established between the Consumer and Objectif ZERO Carbon Consulting on the basis of the order placed by the Consumer, after confirmation of the order by Objectif ZERO Carbon Consulting and the performance of all the actions required in these General Conditions of Sale. Parties: The Buyer or the Consumer or the User, on the one hand, and Objectif zerocarbon Consulting, on the other hand. Product or Products and/or Services or Objective zero carbon Consulting Services: designates all the goods and services for measuring and offsetting the carbon footprint of Objective zero carbon Consulting that can be ordered on the Site. User: refers to a natural person who uses or interacts with the Products and/or Services for measuring and offsetting the carbon footprint of Objectif zero Carbon Consulting. Site: refers to the website available at the following address: objectifzerocarbone.com.
These General Terms and Conditions of Sale are applicable to all means and actions allowing (1) the presentation of an offer to the Consumer, in particular through the Site and applications published by Objectif zerocarbon Consulting, (2) the acceptance of this Offer through the conclusion of the Contract and (3) the execution of this Contract.
The Parties understand and acknowledge that Objectif zero carbon Consulting has the right at any time to modify all or part of these General Conditions of Sale, to integrate the modifications required by law, or any other applicable regulations, any modification of our Products and Services, or any event considered sufficiently adequate by Objectif zerocarbon Consulting to order such modifications. Any new version of the General Conditions of Sale will replace the old General Conditions of Sale. However, any order is subject to the version of the General Terms and Conditions of Sale applicable at the time of the order. We recommend that You frequently consult the General Terms and Conditions of Use of Objectif zero Carbon Consulting Services and save each version on a durable medium.
The Products presented on the Site are each the subject of a description that We establish. Only these General Conditions of Sale, the descriptions, characteristics, presentations of functionalities and prices implemented on the media that We publish and that We present to You directly, constitute the descriptions of the Products approved by Objectif zerocarbon Consulting. It is Your responsibility to check the compatibility of the Product(s) and Service(s) as described in the elements listed above, with Your own needs or those for which You intend the Products. You acknowledge that the photographs and videos illustrating the Products do not constitute contractual documents and are only presented for illustrative purposes and not for information. They should not be considered as a determining element of the Buyer's consent to place an order.
The prices are always indicated excluding any delivery and transport costs. These are mentioned before validation of the order. They will clearly be invoiced in addition to the price of the Product ordered unless otherwise indicated. This indication can take the form of a reduction voucher, a gift card or a special offer. Depending on where you connect to the Site, the prices indicated on the Site may not include taxes. We draw your attention to the fact that the selling price never includes any customs fees. Also, the legislation applicable to You may provide for certain direct or indirect taxes that We do not collect. Any tax not indicated during the ordering process remains payable in any event, with regard to the applicable legislation and at your sole expense. The prices indicated on the Site may be offered to You in a currency that does not correspond to the currency used in your State. Objective zero carbon Consulting will in no case bear the cost of currency exchange. The Buyer must pay the additional costs related to the change of currencies. You should find out about the fees and exchange rates applicable at the time You place your order, in particular with regard to the means of payment that you wish to use and that we offer you. The amount you will have to pay includes the sale price of the product, the relative delivery costs and, where applicable, the taxes mentioned above. All of these elements are indicated on the order summary page. The prices we present to you may be modified at any time. Only the price presented to You on the summary page when you place your order is applicable.
The above elements determine the offer we are bound by when you have accepted it. The online sales offers that we present to you are valid, within the limits of available stocks, as long as they are accessible on the Site and on the Applications published by Objectif zero sanguine Consulting or until the expiry of their duration of validity if they mention one on the site or the Applications. Thus, Objectif ZERO Carbon Consulting can only be bound by the offers that are directly presented to You by Objectif ZERO Carbon Consulting on the Site or through the Applications. We inform you that prior to your identification as a buyer (by entering the information of your order), you will be able to know the details of your basket by clicking on the "Basket" icon. You can then integrate the discount codes and gift cards You have by entering the code on the same page and confirming. The price indicated will then take these reductions into account.
When We have the information allowing us to establish (1) the invoice for your order, (2) to identify You as the person who placed the order and (3) to allow Us to carry out the delivery, We will offer You different methods of delivery. It will be up to You to choose one which will be invoiced to You at the price indicated. The order will be invoiced in accordance with the price indicated. The delivery method will apply for all the Products in your basket; ex. the Products ordered on our Site and/or on an Application. The price indicated is valid for all the Products. If You wish the Products to be delivered according to different methods, You must place several orders. Unless otherwise stated, coupons and gift cards do not apply to delivery charges. In order for You to know the price of Your order, the delivery price and the delivery method You have chosen will be added to Your basket, the total indicating the price You will actually pay for Your order. We remind You that this price does not include customs fees and may not contain all the taxes that You may be required to pay under the legislation applicable to You. By clicking on “continue” We will indicate to You the payment methods offered. After choosing the method of payment, You will be asked to complete a form to identify the method of payment You wish to use.
We provide you with various means of payment allowing You to pay for your order: Credit card (Visa, MasterCard, Discover, American Express, PayPal, Apple Pay). Transactions are carried out through transaction collection platforms allowing payments to be collected by means of. The payment transaction is edited and carried out by third-party companies — By making a payment through our Services, you may be required to have a personal account. Therefore, we do not have access to your bank details. Also, in order to fight against fraud, We have implemented order verification procedures. These means may allow Us to block and, if necessary, cancel an order if fraud is detected. You will then be notified by email to the address You have given Us. If this cancellation is not necessary, do not hesitate to contact our customer service.
In order to finalize your order, We provide you with a summary of the information relating to your order allowing You to check the details of your order. Thus, before clicking on the button to finalize the order and express your acceptance, You have the possibility of editing and modifying the billing address, the shipping address, the desired shipping method and the Products and Services in your cart. To finalize the order You must click on "Validate my order". You acknowledge that placing an order implies an obligation to pay. The absence of payment prevents any formation of the order. You are then immediately sent an order number to the email address You provided during the ordering process. Your confirmation of the order entails the conclusion of a contract between Objectif Zero Carbon Consulting and you, and implies: Your firm acceptance of an offer presented by Objectif Zero Carbon Consulting, in particular through the Site or its Applications (in particular mobile) or any other organized sales system published by Objectif ZERO Carbon Consulting, without the simultaneous physical presence of the Parties, by the exclusive use of one or more remote communication techniques; andThe acceptance of these General Conditions of Sale; and Unless otherwise stated, the acceptance of immediate payment of the sale price of the Products and Services once the contract has been concluded.Objectif zero carbon Consulting may enter into the Contract with You based on the information You have provided — or Objective zero carbon Consulting may refuse to conclude the Contract with You based on the analysis of data carried out in order to verify the conformity of your order with these General Conditions of Sale, in particular the place of delivery and the measures to combat fraud. An e-mail acknowledging receipt of the order, its acceptance by Objectif ZERO Carbone Consulting, your acceptance, and payment for the order will be sent by Objectif ZERO Carbone Consulting to the email address You provided to Us during the ordering process. (“Order Confirmation Email”).
The archiving of communications, purchase orders and invoices is carried out on the servers of Objectif ZERO Carbon Consulting so as to allow the two Parties to constitute a copy of the elements allowing the conclusion of the contract.
Certain Products and Services may be offered to You through a subscription. This subscription commits You for a fixed period (the “Initial Contractual Period”). This period is specified in the order You place. If this subscription concerns a Zero Carbon Consulting Service, You acknowledge that You expressly request that this Zero Carbon Consulting Service be performed as soon as possible. Consequently, You will not be able to benefit from your right of withdrawal if the Objective zero carbon Consulting Service is fully executed. By subscribing to a subscription, You place a single order which obliges You to pay the sum attached to the duration of your subscription. Unless terminated under the conditions determined below, Your subscription will be automatically renewed for the same duration subscribed after expiry of the initial contractual period. The renewal will be invoiced at the price applicable on the day of renewal of the subscription. You will be notified of the arrival of this automatic renewal by a dedicated e-mail to the e-mail address You have indicated to Us. This e-mail will be sent to You at the earliest three (3) months and at the latest one (1) month before the end of the initial contractual period. After expiration of the initial contractual period You may terminate the Contract for the supply of Products and Services with subscription at any time and without notice. However, if the subscription concerns a Zero Carbon Consulting Service offered over a given period, We must consider that any month started must be paid. Compensation. Funding deadline for compensation actions. In the absence of any indication or agreement to the contrary as to the delivery date, We undertake to finance the compensation actions that You have ordered, within thirty (30) calendar days after conclusion of the contract and payment of the order. .Delivery Conditions — PrerequisitesFinancing (hereinafter “financing” in these Terms and Conditions of Sale) is achieved by the transfer of physical possession and/or control of the Product. The delivery of the Products will be presumed to have been made when: The financing of the compensation actions will be carried out with the partners that you have indicated to us; orThe financing of the compensation actions will be made with the third party You have designated (other than the carrier); orThis funding will be subject to an account-based activation.
Some Products and Services may be partially or fully refunded to You, or in some cases have a code or a promotional offer. The said offers when available or present are subject to additional validation by the company Objectif Zero Carbone Consulting in order to secure the said company.
All of our offers are subject to specific additional conditions which are specific to them and are fully drafted according to the provisions and general conditions of sale in addition to the conditions mentioned above.
This refund offer under the aegis of article 15 of the general conditions of sale of the company Objectif Zero Carbone Consulting and the conditions mentioned above:
The company Objectif Zero Carbone Consulting, through its Carbono brand, offers on its website a reimbursement offer concerning carbon assessments, the eligibility conditions of which are:
- A "Prospect" is a person who visits the Carbono Services without creating customer account;
- A “Company Representative” is a person who represents his company as part of the Carbono Services for businesses by creating a customer account, and therefore by subscribing to a contract, or who subscribes to a demo;
- An "Internet user" is a person who browses the Carbono Site or the Carbono social networks (Facebook, Linkedin).
*At the end of these retention periods, your Personal Data, which is strictly necessary, may be archived in an intermediate database for administrative reasons (legal, accounting, tax, etc.). For example, they can be archived for a period of 5 years, from the end of the retention period in the active database, for contentious reasons (duration of the limitation period), or for 10 years for accounting reasons. At the end of these periods, the data will be deleted or anonymized.
We may also carry out statistical processing on anonymized data, as further processing for certain purposes in order to improve the Carbono Services and carry out aggregate studies for the purposes of communication and information. In addition, for the conclusion and execution of the contract, the control of access to the company (based on legitimate interest), if necessary, and the management of pre-litigation and litigation, Objectif zerocarbon Consulting is also brought to process the professional contact details of the representatives of its suppliers and service providers for the duration of the contractual relationship, without prejudice to the legislative or regulatory provisions specific to certain categories of Personal Data imposing a particular retention period or the deletion of this Personal Data.
Your Personal Data that we process is hosted by Digitalocean within the European Union. In order to provide the Carbono Services, we may transfer some of your Personal Data to trusted service providers located, or using servers, located outside the European Union or the European Economic Area. In this case, we ensure that this service provider is located in a country with an adequacy decision from the European Commission or we put in place appropriate guarantees (standard contractual clauses adopted by the European Commission) accompanied by security measures additional technical and organizational (e.g. encryption), if applicable.
At Objectif zerocarbon Consulting the security of your Personal Data is a priority. Consequently, we implement technical and organizational security measures to guarantee the confidentiality, integrity and availability of your Personal Data, such as:
- Encryption of data in transit and at rest (SSL and AES 256);
- Secure servers at Digitalocean;
- Backups and business continuity plan.
As a data subject, you have the following rights:
A right of access: right to know what Personal Data concerning you is processed, for what purposes, for what duration, etc. and the right to obtain communication of it in an understandable format (proof of your identity may be requested in the event of reasonable doubt about it).
A right of rectification: right to correct, as soon as possible, inaccurate Personal Data concerning you (eg incorrect age or address) or to complete this Personal Data.
A right to limitation: right to request in certain cases (article 18 of the RGPD) the temporary cessation of the processing of your Personal Data by Objectif ZERO Carbone Consulting (eg the time that Objectif ZERO Carbone Consulting processes a request for opposition from you).
A right of opposition: right to oppose the processing of your Personal Data by Objectif zero Carbon Consulting based on legitimate interest (e.g. click on the unsubscribe link of our Newsletter that you receive), unless it there are legitimate and compelling reasons which prevail over your interests (e.g. a contract binding us, a legal obligation, etc.)
A right to erasure (“right to be forgotten”): right to ask Objectif zero Carbon Consulting to erase your Personal Data, you can exercise this right by deleting your account directly from the Carbono Services. However, we may be required to retain some Personal Data to comply with a legal obligation.
A right to portability: right to receive your Personal Data processed within the Grennly Services, on the legal basis of your consent or the contract, in a structured, commonly used and machine-readable format, and to transmit them to a other data controller.
A right to withdraw your consent where the processing of your Personal Data is based on your consent.
A right to organize in advance and during his lifetime the conditions under which your Data will be kept and communicated, after your death.
Carbono, a brand of Objectif zero Carbone Consulting, a simplified joint stock company (SAS) with a capital of 1000 euros R.C.S Chaumont 890 399 686 000 17 VAT number: FR72890399686
Zone Sabinus, rue Louis Lepitre, 52200 Langres, France
By phone at: +33 3 66 89 00 37
By email: firstname.lastname@example.org or email@example.com
The publication director of the site is Mr. Yannick Desmarest in his capacity as President
The Site is hosted by DigitalOcean, LLC, whose head office is located in New York, New York, United States. You can contact our host by email at firstname.lastname@example.org.